The task was inspired by the desire to improve the walk-in clinic experience in an affective, convenient, and seamless way for patients. We aimed to craft a space allowing users to have more knowledge, control, and confidence before, during, and after their clinic visit.
After establishing our goal(s), a questionnaire was conducted to gain insight into the current clinic experience. Personas were then created based on these findings, which informed user flow and information architecture design. Wireframes and mockups were created based on feedback, which were then tested through interactive prototypes. A few rounds of feedback as resulted in the first concept draft of Sana.
A detailed overview of this process is available upon request.